1. RightNow Adds Agent Scripting to Contact Center Toolbox (E-Commerce Times) - RightNow Technologies has gone deep with contact center functionality in November 08, the latest quarterly update of its flagship Software as a Service CRM application. The new version builds on RightNow's strong self-service platform with the addition of agent-scripting technology, a desktop add-in framework, and guided assistance.
2. Allworx Beefs Up Hardware, Software Offerings (CommunicationsDirect) - Allworx, which develops IP phone systems it says deliver “new capabilities and efficiency to SMBs,” is marketing a new IP phone specifically designed for high-volume call use. The company also unveiled a companion expansion unit it says adds line and programmable features as business needs grow, and some new software...
6. Cut cable to blame for phone mishaps (The Gleaner) - It turns out that a fiberoptic cable that was believed to have been accidentally severed by construction crews in Evansville didn't have much of an effect on emergency operations in Henderson Wednesday.
